Monitoring and Alerting

Brandywine Technology's proprietary monitoring and management technology enables us to recognize and diagnose problems and take corrective action to remediate them, before they cause service disruptions.  Our expert prioritization and escalation process makes it possible to determine which problems require immediate attention and which problems are appropriate for scheduled resolution. 

Remote Access Tools – a sophisticated network of diagnostic tools are in place to detect problems with critical devices, power outages, or Telco line status
24x7x365 Alerting - provides timely, expert handling of problems that arise with switches, routers, VPNs, firewalls, servers, Cisco IP Telephony (Call Manager, Unity, Voice Gateways) and proprietary applications
Remote Troubleshooting Service – our seasoned support experts utilize secure VPN access to troubleshoot and fix network issues without the expense or time loss of travel for onsite service calls